Mojo Helpdesk 1.1.19

Metadot Corporation – Freeware – iOS
out of 13 votes

The Mojo Helpdesk application enables agents, managers, and administrators to monitor and handle customer support tickets from any iOS device. The mobile app for Mojo Helpdesk delivers the same ticket tracking and customer service capabilities as its desktop counterpart, enabling agents to create, assign, update, and resolve tickets while on the move. This functionality proves particularly beneficial for field service agents operating in distant locations and office-based agents who may not be at their desks, ensuring that support requests are promptly addressed. Additionally, the app facilitates push notifications for new tickets and comments appended to existing tickets.

Overview

Mojo Helpdesk is a Freeware software in the category Business developed by Metadot Corporation.

The latest version of Mojo Helpdesk is 1.1.19, released on 05/19/2024. It was initially added to our database on 05/19/2024.

Mojo Helpdesk runs on the following operating systems: iOS.

Users of Mojo Helpdesk gave it a rating of 2 out of 5 stars.

Pros

User-friendly interface that simplifies ticket management
Customizable workflows to tailor the helpdesk experience
Integration with popular tools like Slack, Zapier, and more
Robust reporting and analytics features for performance tracking
Mobile access allows for managing support tickets on the go
Multi-channel support, including email, web forms, and portal submissions
Affordable pricing plans suitable for small to medium businesses

Cons

Limited features in the lower pricing tiers
Some users report a learning curve for advanced features
Support options could be improved based on customer feedback
Occasional performance issues during peak usage times
Lack of some advanced automation features found in competitors

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